I was flying today on VIE-IST with Turkish Airlines on a a paid an confirmed D-class ticket. Upon check-in (at the gate due to transfer, came in from CPH) I was assigned seat 26C - since obviously this flight was operated in an all economy layout.

I then asked to be re-booked to another flight where I could receive the business class service I had paid 1300 Euros for. The gate agent just told me to forget it, "no more flights today" - and then insinuated that I was a racist because I did not want to sit in a crowded Economy cabin on my way to Turkey (a trip which was needed as efficient working time to prepare a major company acqusiion deal).

First of all, I am surprised that THY can operate such a relativley long haul fligt as all-economy. However, directly upon landing at IST I went to the Turkish Airlines Ticket Counter. They barely spoke English, and just ignored me. I finally got to speak to the airport manager, who was just as ignorant and only told me to write to customer relations.



We all know - let's not pretend here - that Turkish Airlines has a ZERO response ratio on any customer complaints whatsoever. I personally know of 22 cases only in my company that have gone totally ignored. So that we can already forget...
To contact Turkish Airlines back in Europe (for let's face it... Turkey, after todays experience will NEVER, NEVER EVER - over my dead body - be Europe for me!!!!) would seem like an option, because there they would at least probably be able to speak at leas some English (for let's face that ... well- the language skills of THY staff isn't exactly brilliant....) But they would probably (in nicer words though) just tell me to f**k off, meaning that I should have done that back when i was on Turkish soil.

So what should I do???? What I suppose would be a reasonable compensation would be at least 1) Mileage credit (SK) for class paid, PLUS, cash/voucher compensation for fare difference, PLUS - I also presume - an upgrade voucher for any coming flight!

Dou guys think I am right or wrong here???

I am at the moment so furious and upset abouy the way I was treated so I would really appreciate some advice on what to do.

IF ANY TURKISH AIRLINE EMPLOYEE OR MANAGEMENT READS THIS:

If anyone has any experience from dealing with Turkish Airlines customer relations who has ever 1) either received a response from them and 2) found anyone there who masters basic English skills I would be happy for some advice on how I could get the same luck in my contact with them.