Originally Posted by
MichaelColey
Maybe I just need to wait a bit longer, because that's exactly what I did. I faxed a short cover letter and a copy of my AA account summary showing EXP status and over 100k EQM YTD.
I would call them to followup. Reference the fax submitted 6/19 and inquire as to whether or not you will need to resend it.
I might even try asking for a personalized fax # (which I honestly doubt any of these mass call centers use anymore), but at least ask for a direct phone # and email address with which you can get in direct contact with the respresentative you are speaking with.
Sometimes, things get jumbled and lost over the course of a major business transition (a.k.a. takeover or merger), so you might have to be patient and persistent with NW at this point in time
