I have been wondering if I should post an interim update, so I guess I should have.

The day of my first post, the Marriott Liaison on the board asked for my MR #. I provided it. I also sent a letter to Mr. Marriott.

I have not heard back from either party yet.

I have now canceled my reservation at the Renaissance Times Square 3 weeks in a row. This lost them about $4,000 in income.

I really do like Marriott, and I do think this was an isolated incident. I also feel badly as all of the employees at the Renaissance are so nice and I have been there pretty much every week since they renovated it.

But I also do not want to give another $ to this company if this is how they handle problems. I plan to use up my points and keep booking with other hotel until I get a fair reply, or I will simply use up my points, and never stay at another Marriott afterwords.