Originally Posted by
channa
Give them the second PNR and tell them to delete the segment.
If they don't know how to do it, have them note the PNR and ask phone res to do it.
yeah they dont know how to delete a segment.
Ill have them note it (any particular way). Any place in DEN where to go where they could fix it? CS desk?
They built me a new PNR but didn't ticket it and left the old one as is.