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Old Jul 3, 2009 | 9:18 pm
  #22  
Olton Hall
FlyerTalk Evangelist
 
Join Date: Jan 2006
Location: Half the distance to EWR than PHL.
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As others have posted, CO listens to FTers. We generally won’t hear about how issues are addresses but when they can publicly comment on something that’s changing because of FT, they are more than happy to mention it here. Now listen is one thing and caving into everyone’s varied preferences and desires is something else.

To give a slight idea how much they value FT feedback, the audience In This Photo are FT members. If you look at the larger version of the photo you will see on the opposite wall the CEO Larry Kellner and the President Jeff Smisek. Along the back wall on the right are many other CO employees, all giving up their personal time on a Saturday, w/o pay, to host FT members.
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