Originally Posted by
B747-437B
Very much so. I've personally been able to identify online passenger complaints and issues with my airline via FlyerTalk and then contact the passenger offline to resolve. These have ranged from Denied Boarding compensation issues to sorting out visa issues to simply making contact with important corporate customers directly when we usually deal just with their agents.
For even the modestly traveling, examples of the above abound, but for me, the "real" benefit has been the ability to gain a sense of "empowerment" based upon the experiences and battles (wins & losses) of other FTites.