Oh, absolutely. Some have official representation (Starwood Lurker, missydarlin [semi-officially, anyway]), and others have more anonymous management-level people participating. Other management-level people for other companies lurk silently. (Others...ahem, United...do, admittedly, tend to discount us as a bunch of whiners... )

Many probably don't have the time to read every single thread, but if it's a hot topic, you can bet there's a good chance it's being noticed. Perhaps not acted upon (at least immediately), but definitely noticed.

Given that this is a board made up largely of frequent flyers, I wonder, as a whole, how much the 10,000 or so active participants represent to the airline industry in terms of a percentage of revenue. It probably is relatively insignificant, but it's certainly a larger percentage than any other group of 10,000 people selected at random. And of course, many people here have great influence over the revenue spent by others (I'm sure there are a few people here who run travel departments of large companies...)