Originally Posted by Gargoyle

At last Thursday's Q&A with Bob and Jeff in Atlanta, it was mentioned that NW has a system to classify Platinums, on a scale of 1 to 9. Various factors go into the ranking, including total spend, spend per mile, and, for all we know, whether you are polite to the folks at Chisholm. The higher the ranking, the more valuable a customer you are.

So, they can see if you're a Plat-1 or a Plat-9 when considering waivers and rule bends.