FlyerTalk Forums - View Single Post - J.D. Power 2009 North American Airline Satisfaction Study
Old Jun 30, 2009 | 2:18 pm
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iahphx
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Originally Posted by BoeingBoy
IAHPHX specifically mentioned IFE and meals so that's what I commented on.

As for IAHPHX's comment about whether people pay more for greater "satisfaction", WN's 1st quarter yield was tied with the highest of the network carriers at 12.9 cents. The 4 U.S. based lcc's in JD Powers' survey had yields that matched or exceeded US'.

BTS Airline Financial Data 1st Qtr 2009

Jim
What's that old saying -- there are lies, and then there are statistics?

The only meaningful numbers, IMHO, would be to match yield (and perhaps unit revenue) on routes where airlines actually compete. The fact that US and WN's yields are about the same systemwide doesn't tell me much about whether pax will pay more to fly one airline over the other.
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