FlyerTalk Forums - View Single Post - J.D. Power 2009 North American Airline Satisfaction Study
Old Jun 30, 2009 | 2:11 pm
  #7  
BoeingBoy
 
Join Date: Apr 2006
Location: High Point, NC
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Originally Posted by FrequentPlaneTraveler
In most cases one also had to remember...
IAHPHX specifically mentioned IFE and meals so that's what I commented on.

As for IAHPHX's comment about whether people pay more for greater "satisfaction", WN's 1st quarter yield was tied with the highest of the network carriers at 12.9 cents. The 4 U.S. based lcc's in JD Powers' survey had yields that matched or exceeded US'.

BTS Airline Financial Data 1st Qtr 2009

Jim
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