Originally Posted by
iahphx
Pretty much shows that the more free stuff you give (food, entertainment), the higher your JD Power ranking will be.
If you dig a little deeper, to the numerical ratings, every low cost carrier scored higher than the highest scoring network carrier. The lcc's scored between 687 and 750 points while the highest rated network carrier scored 671 points. WN scored 736 points with neither IFE or meals.
Whether it was lower expectations, better execution of the services they did offer, or a combination of the two, the lcc's outranked the network carriers.
PR with numerical scores
Jim