Originally Posted by
giceh
Does this mean that paper copies that are mailed are more likely to be read over the ones submitted via the website? Also, is the comment card you are referring to the one that is sent to Customer Care HQSCR that has a PO Box? (This is different from the mailing address listed on the website.) I think I might prefer submitting online because there is more room to write. But don't worry, I'm not going to retell the full story - that would be too crazy I think.
I filled out the paper "We Care" form a couple of months ago regarding a GREAT FA on a COEX flight. I asked her name and included it in the comments. (She took the first 25 drink orders and served them without writing anything down, then repeated the process. I asked her how she remembered so many orders, and she said it was an off day, she normally does the entire plane!). About two weeks later, I received a written response from We Care thanking me for taking the time to write such a positive comment and that they had passed the comment back to her and her supervisor. So, someone is reading them and responding.