I would think either way it would get to the company. In our Crew room in EWR we have a bulletin board featuring postie comments that were received from passengers via the website and or comment cards that were mailed in. We also have a Monthly News Letter and some are selected for the whole flight attendants in all 3 bases EWR, CLE and IAH to see. So if you want to be detailed by far go ahead. I have seen a few that were quite lengthy.
Originally Posted by
giceh
Does this mean that paper copies that are mailed are more likely to be read over the ones submitted via the website? Also, is the comment card you are referring to the one that is sent to Customer Care HQSCR that has a PO Box? (This is different from the mailing address listed on the website.) I think I might prefer submitting online because there is more room to write. But don't worry, I'm not going to retell the full story - that would be too crazy I think.