Originally Posted by
travelguy70
Hello,
I am a FA for Continental. The best way for anyone in the company to get recognized for their positive or negative actions fill out a comment card. You can ask any FA to get you one from the "BLUE" inflight kit. They have a whole bunch there or there is a smaller one in the back of the continental magazine. You could mail the card in free of charge and select the option for that you would like a response from Continental. What that card does is after it gets sorted at HQ on Smith Street it gets to the FA supervisor which if the FA gets so many they get rewarded. It is always good to get good comments from customers.
Good Luck!!!
Does this mean that paper copies that are mailed are more likely to be read over the ones submitted via the website? Also, is the comment card you are referring to the one that is sent to Customer Care HQSCR that has a PO Box? (This is different from the mailing address listed on the website.) I think I might prefer submitting online because there is more room to write. But don't worry, I'm not going to retell the full story - that would be too crazy I think.