Hello,
I am a FA for Continental. The best way for anyone in the company to get recognized for their positive or negative actions fill out a comment card. You can ask any FA to get you one from the "BLUE" inflight kit. They have a whole bunch there or there is a smaller one in the back of the continental magazine. You could mail the card in free of charge and select the option for that you would like a response from Continental. What that card does is after it gets sorted at HQ on Smith Street it gets to the FA supervisor which if the FA gets so many they get rewarded. It is always good to get good comments from customers.
Good Luck!!!
Originally Posted by
TXbizman
Answer to your 2nd question - no, for this exact reason, I alway carry a paper copy. Very simple to do (printing out a paper copy at check-in) that leads to less possible hassle.
Answer to your 1st question - by all means, please, send a nice compliment note to CO or write to Cust CARE. FAs work real hard and even though there are some bad apples, but generally they are nice young/older ladies that DO care about their jobs. They would really appreciate it. For every 1 bad comments they get, they need 3,000 good ones to make it a wash. OK, I might be exaggrating but you get the gist of it. I do trust CO's staff QM/DC (Quality Management/ Damage Control) program.
PM me if you want me to give you a name of CUST care rep that will get your message to the right people.