1. Good for Continental for getting that many premium fares during a holiday week

2. You've learned why it's better to keep a paper ticket with you. I don't use the e-boarding pass for precisely that reason. Too often with any website things may not refresh properly, etc.

3. For your compliment, just go on the website under 'Contact Us' and fill in the form -- or mail in the card you were given -- or call 800 WE CARE2. All will get the attendant recognized if you provide the flight number and some identifying information. You won't hear much, but it does make it to their file.

4. The gate agent in EWR had his/her hands full and several balls look like they were dropped on the aisle. But fortunately you got your upgrade.