I'm a relatively new National Renter (only been renting with them since November), however I have already achieved top-tier status due to many frequent rentals.

Most of my experience with National has been out of the EWR location, which in general has been fantastic. Friendly agents, managers come and greet you upon returning the car, and they are extremely efficient.

I wish I could say the same for the Union Station Location. Quite possibly the worst rental car experience I have ever had. The people are so rude, nasty, and just generally unhappy. I rented a car from them last week and when I asked what car options they had available (No Emerald Aisle); the guy at the counter responded "You don't have any options- you are getting a Mitsubishi Galant" Of course, after trekking to the lot they had a completely full lot with much nicer Midsize and Fullsize options. When I asked the agent if I could switch he said I would have to speak to the person at the counter; a 5-10 minute walk away. He called down and said he would upgrade me to a Premium for 35 more a day. Frustrated and not wanting to argue further, I took the Galant, which of course only had 3/4 a tank of gas, and in general was the POS I was expecting it to be.

Returning the car this morning was equally unpleasant. There was no handheld return service, so you have to return at the counter, where I was met by another equally unfriendly agent who spoke no more than two words to me-- didn't thank me for my business, ask how the car was, etc.

Overall an extremely disappointing experience, and next time I will be taking my business two counters down to Avis, where I have received far better service and recognition of my status as a President's Club member.

Shame on you National-- you need better quality control at this station.