Originally Posted by
tasnam
I never would have thought that would be of importance to them?
You're paying their salary.
Think of their staff as customer service for government purposes
My parentfigures were able to get their recent passport renewals rushed when a last minute trip popped up after a phone call to Rep. Pierluisi's office.
It also happens to seem silly forcing one to travel 1,000 miles to Miami to have an emergency passport issued, and then fly back to San Juan to catch a 45 minute, 96 mile flight to Tortola BVI.