Last Wednesday evening, (June 24), I had the singular privilege of being a guest in Room 302 of the Fairfield Inn in Stillwater OK. I was on assignment for the "day job." The hotel was "worn" and the room had a deadbolt that was sticking. Upon returning from work on June 24, I found that the door to my room was ajar. The deadbolt latch was extended and it blocked the door from closing. I routinely carry my valuables (laptop, camera etc) with me when I leave my room for work and, as near as I can tell, nothing was missing. It was apparent to me, however, that the room was open all day and any passerby could have gained access. I think that the maid failed to secure the room after doing her daily housekeeping service.

The manager was not on property. The front desk clerk (Loren?) was apologetic and offered to adjust my bill. I am reimbursed for travel and a bill adjustment, while a nice gesture, would have not really solved anything.

I am not anxious to return to this hotel. Both Holiday Inn and Hampton Inn have locations in town and I am pretty sure that I will be staying at either of those facilites during my next visit.

So the question is:

How far should I take this? What would be appropriate for me? Should I ocmplain to Marriott? Should I ask for anything?

Thanks