Originally Posted by
star_world
I hope you are joking. Who should be sacked - the reservation computer?
Not saying that mistakes shouldn't happen - but if they happen very rarely, and they are quickly resolved, then that's it. Maybe they might want to give a "sorry" payment of a few thousand Marriott points, but why is it more of an issue than that?
Perhaps you didn't read the post
littlevoices was referring to...
Originally Posted by ohmark
They investigated and reported back that they thought somebody on staff had accessed my Marriott Rewards account with credit card info and treated a friend to a night's stay.
That's who should be sacked.
acknowledging this caveat
Originally Posted by Counsellor
There is a significant legal difference between "they thought" and "they could establish".