FlyerTalk Forums - View Single Post - Complain or keep quiet (advice please)
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Old Jun 27, 2009 | 1:28 am
  #2  
Down_the_back
All eyes on you!
20 Years on Site
 
Join Date: Jul 2003
Location: Dubai, UAE
Programs: EK Gold, BA Silver, IHC Plat, HERTZ gold, GF Gold, SAS Silver
Posts: 752
Keep quiet! Then "if" your miles do get deducted, write a letter stating that you have been pre-occupied.

In the past I have written letters of complaint to EK and have usually received some sort of reply, but I often let them know when i receive great service and commend different people who do above and beyond their jobs. I usually receive an instant thank you.
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