Originally Posted by
SkedGuy
I was always very generous with EP requests -- but only to the extent that it didn't displace higher-yielding demand. It was always a fine line between the revenue / loyalty you already had and the incremental revenue / loyalty you wanted to gain.
So, does this mean that the agents have individual discretion as to when to grant requests, and it's not formula-driven? Or is there some component of both thrown into the mix? Very cool info, by the way ^
Cheers.