Originally Posted by
littlevoices
I hope that they credited you far more than the initial charge, and also handed the confirmation of a sacking as well for something as bad as that....
I hope you are joking. Who should be sacked - the reservation computer?
Not saying that mistakes shouldn't happen - but if they happen very rarely, and they are quickly resolved, then that's it. Maybe they might want to give a "sorry" payment of a few thousand Marriott points, but why is it more of an issue than that?