Originally Posted by
bp888
For me, the #1 reason that I have stayed with Mac for all these years is Apple's technical support. Anything goes wrong, you call these guys and you're talking to somebody in Austin, TX or such. Not offshore. Not outsourced. They're there to solve your problem, period. And no waiting either. Most calls are answered within 5 minutes. Those time savings alone pay for the so-called Apple tax.
I've had to call Apple's technical support three times (over a 2 year time span). Not once has my phone call been answered within 5 minutes.
Try 20 to 30 minutes. Each time.
Regardless, I'm with the "get a mac" camp.