I booked a reservation in this hotel using the January sale (prebooked) for three nights in July for about $440. Unfortunately my wife broke her foot and we cannot travel. I contacted the diamond desk to see if anything can be done - either a cancellation for medical reasons, a postponment to another time or if they even just giving me stay credit if they would not waive the fee. The diamond desk claimed they contacted the hotel (after several weeks of trying to get an answer from them - they were not very useful in this situation) but they claimed the hotel would not respond to them. I e mailed the hotel directly using the e mail address the diamond desk gave me but I didn't even get a response from the hotel.
Do any of you have suggestions/contact information that I can use?