Originally Posted by
CXDM
Being in the service industry, one would know there are 2 ways to decline or say no....a polite way that makes the the customer feel you did what you could, and a rude "not bothering" way.....my guess is this staff used the later....
I'm sure the CX staff perhaps could have done nothing...but she could have alteast made the DM pax feel like she did try, i think as a DM expecting that from all the loyalty travelling...isnt asking for too much....Good service and politeness costs Nothing...but its value to a loyal member is far beyond....
IN the past, I would see agents pick up the phone and ask control for a better seat, a seat block, or an upgrade, I saw nothing of the sort in this case. Yes, the agent may not have final say in any changes, but they are "gatekeepers" and can make the difference.