Originally Posted by
Sam7
umm..I see no reasons why should you get mad. As you have already known that all the seats were fully booked (was that the case? did you have a chance to wander around the cabin and checked if it's really full?), she simply could not do anything, could she? What would you think she should have done to make you satisfied?
Being in the service industry, one would know there are 2 ways to decline or say no....a polite way that makes the the customer feel you did what you could, and a rude "not bothering" way.....my guess is this staff used the later....
I'm sure the CX staff perhaps could have done nothing...but she could have alteast made the DM pax feel like she did try, i think as a DM expecting that from all the loyalty travelling...isnt asking for too much....Good service and politeness costs Nothing...but its value to a loyal member is far beyond....