Originally Posted by
Sam7
umm..I see no reasons why should you get mad. As you have already known that all the seats were fully booked (was the the case? did you have a chance to wander around the cabin and checked if it's really full?), she simply could not do anything, could she? What would you think she should have done to make you satisfied?
I would understand if she used abusive words even to a non-elite member which I don't think it's the case. As for the op-up, there might have been many DMs on the flight who had lower BN# and therefore they scored the op-up not you.
From my experiences, cx would try to accommodate you as much as they can when they can especially for the top tier members....
I agree with the OP, even as DM you can get very different levels of service depending on the staff on duty or the airport you're departing from. Recently there have been improvements, but I very much sympathize with the OP...if you're stuck on airplanes 3-4x weekly, any little stupid thing can make a difference. She could have at least been polite about it, explained why he couldn't get op-up (probably had a high BN, as someone else explained here), that there were no seats left in Y with empties next to him, etc. Just saying "no", especially when pax are exhausted after meetings/time zone changes/multiple flights etc, is not appreciated. Some (fewer, lately IMO) CX employees can have such an indifferent attitude towards pax. I'm still convinced CX has no idea how to manage people based on this, but that's for another thread.