I do not want to be the devil's advocate but
this thread stinks and should be CLOSED...or maybe renamed "list of bad histories and jokes on AZ flights".
There are few auto-proclamed experts that seem to have understood everything about Italy, Italians, Alitalia... now please stop as nobody needs this kind of self-proclaimed truth.

In fact it appears to me they didn't understand really anything on the above topics and simply put altogether a collection of stereotypes which only the worst tourist guide can offer.

If somebody flew 10 years ago AZ then it is JUST his souvenir and has NOTHING to do with the current accidents incurred by the friend of first poster.
I am sure the passenger will get some money back or even a voucher from AZ... if he's right: it happened to me twice WITHOUT any legal letter and this didn't happen NEVER with the other European airlines (I do not write about north-american airlines because it is even worse...). So do not mind...right complains will be answered even if it may takes time.