I'll be the voice of dissent then
I had a Mac for a couple of years and have gone back to Windows laptop. Yes, the Mac "just worked" out of the box. Very impressed with how easy the setup was. However when things started to go wrong after about a year, I couldn't get them sorted out. Repeatedly had to reinstall programs. Files that I'd worked on would corrupt.
I can fix those things on a Windows PC, but had no joy in OS X. I'm sure there's an element of user-education needed, but for me the pros of Mac (shiny, easy to set up initially) were outweighed by the problems.
I wrote the burglar a thank-you note for taking it away. However I don't know the address to send it to!