Here we go again with yet another example where Marriott LNF does not apply the same T&C when presented with a valid comparison.

I booked The Sao Paulo Renaissance for $288 with no breakfast. I should mention there is a $245 rate that includes breakfast. I found a lower rate of $277.50 for the same room type without breakfast and submitted a claim based on comparing same room type and any/or extra's (breakfast /no breakfast etc..)

My claim was denied because they said I did not book the lowest rate on Marriott ($245 w/breakfast). I explained that I don't need the rate with breakfast because being a platinum I will get lounge access for breakfast.

I also explained that if they are going to use breakfast as leverage to deny my claim, then why do they deny claims when I find a lower rate on a comparison site that includes breakfast but doesn't on Marriott? NO ANSWER.

There have been many times where I have submitted a claim for a hotel with a lower rate but it includes breakfast and Marriott says it's not a valid comparison because rate includes breakfast but the Marriott rate doesn't, so they deny the claim because it's not a valid comparison. Don't see why the reverse is not applied...

I was told that the comparison site rate should be including breakfast and they don't know why it's not. Well I don't give a rats A$$ what they are doing or not, all I know is they are offering a lower rate for the same room type and conditions vs. what Marriott is offering.

Asked to speak to a supervisor... left message waiting to hear back.