Was there last November (I know this doesn't help on car selection, but it's more of a customer service thing.) But as an EE I usually just reserve whatever and hope there is an SUV in the Exec lot. When we arrived all there was were HHR's and Malibu's. I went to find an attendant who then told me I would have to change my reservation (which usually means pay more.) She was very pleasant and walked with me over to a little hut to change things. The bad customer service part comes into play when she asked her manager if I could get a free upgrade, he didn't talk to me, but proceeded to yell at her and saying "he has to pay for it to use it!" Since I do travel with tools and gear, I always rent SUV's and have payed more at some locations than others and really don't mind. But my response to him was "I don't give a ____, I need a friggen SUV" (yes I did say friggen since there were kids in there.) Got him mad enough to leave. She just fiddled around on the computer for a moment after he left then told me I could grab whatever vehicle I wanted without having to pay more. Her customer service was great (she was nice the entire time, and I don't mind paying more for a bigger vehicle) but hearing a manager yell at an employee is definately bad customer service, and I don't stand for it... especially with a family in there.

I did write a letter to the owner of this Licensee complimenting her and complaining about him. The response stated that he was fired a few days after the incident and thanked me for standing up for an employee. I've never had a response like that in a letter, but it made me feel good after hearing it.

Long story short, I got a Jeep Commander which I had some off road fun with at the Apache Trail, which if you have extra time in the area ( I'd say 1 day) definately check that one out.