Some people really, really love NY1. I'm not sure why, but they do.
The cons are definitely real cons, but again, most folks I know who have switched to Fios have been very happy with it.
I've been even happier with my switch to cable-modem-only service. I save over $50/mo compared to my old package that included cable TV, and don't really miss the TV channels at all, what with Netflix and Hulu.