While I generally do not post on this forum, the Spa treatment demanded a comment.

If you pay for 90 minutes and they hustle you out after 55 minutes - that would have made me furious - but to do it and say they were going to keep all your money - well that is fraudulent, period! They must have known or been planning to rip you off. IMO, it is the same as if they took some extra money out of your wallet.

But the real reason I had to comment was the part where Marriott Customer Service actually told you that the next time you were at this spa, where you had this awful experience, they would extend your time. Now that is really ridiculous.