Originally Posted by
bigguyinpasadena
What the OP experienced goes far beyond an extra towel not being placed in a room.
While I agree with some points made in your post above the manner in which it was written comes of as very condescending to those of us that do not spend200+ nights a year with one chain.
That's not my intention, the OP said that he spends 200+ nights a year in a Marriott hotel, which would likely qualify him as a high-revenue customer. I spend about 85 in Marriott and another 35 in Hilton, thus I probably wouldn't be near as high a priority for a customer retention as the OP if we had identical issues.
In my travels I've heard so many threats to take business elsewhere due to what I consider petty complaints (the towel situation above). Marriott knows that a Platinum won't bolt for Hilton due to one issue of a bad towel, but may for a severe or repeated issue.