Originally Posted by
moman
Saying "I'll never stay at Marriott again" in a huff at the front desk of a property because they didn't include an extra towel in your room is a joke.
Writing an articulate letter to headquarters with a concern, a history of high-revenue (200+ nights a year) over a period of years, a proposed solution to rectify the concern, and a gentle reminder that unresolved concerns may result in a re-appropriation of hotel stays among competing chains is a very valid way to get attention. The key is to have a reasonable solution (not a demand for 30 free nights) and a history of business with the hotel chain.
What the OP experienced goes far beyond an extra towel not being placed in a room.
While I agree with some points made in your post above the manner in which it was written comes of as very condescending to those of us that do not spend200+ nights a year with one chain.