Originally Posted by rylan

Send a nicely written and polite letter to Mr. Marriott at the address listed earlier explaining what all happened and how you think the outcome is unacceptable.
I had an issue last year regarding service at a hotel and wrote not even asking nor expecting anything... it took a few weeks, but I got a call from their cust service rep and talked with them for a while and they offered what I believe was ample compensation for my issues.