Originally Posted by
MAN Pax
The issue here (as with a lot of BA's problems) is communication. "I'm sorry Sir, we needed to move you to another seat as your seat is covered in gum" when the new BC was presented would have handled the situation without anyone restorting to DYKWIA or needing to prove the point on boarding.
Sadly, BA still don't seem to get customer relations.
How, from BBBs example can you tell that the customer had not been given a clear reason for the fact that he did not have his choice of seat? Or that he even raised it prior to boarding? I know of many occasions when I have explained to a customer that a specific seat is not available due to a serviceability issue and they have still got on the plane and given the impression that it is the first time they noticed they did not have the seat of choice!