FlyerTalk Forums - View Single Post - Problem at a Marriott

Jun 22, 2009 | 10:38 am

#12

DillMan

Join Date: Sep 2005

Programs: AA EXP, AAirpass, & CK 2MM, MR Plat Premier, DL Plat, US Plat, UA RECOVERING GS

Posts: 2,620

[QUOTE=emanon256;11947940] She told me that, “Platinum means nothing.”
[/QUOTE

Quote:

Originally Posted by emanon256

I got a quick reply saying that in disputes, they always side with the Hotel over the customer.

.....snip....
I got no reply for 10 days, and wrote again asking why I have not received a reply. I got an almost immediate reply saying the hotel already gave me 25,000 points and a discount on 1 meal, and that that was more than enough and that I have already been told that they side with the hotel in all disputes.

Can you provide an exact quote from the email that stated the quoted statements above? I'm curious to see how Marriott would phrase "we don't side with customers over hotels" in writing. If true, that is