Originally Posted by
pinniped
I don't quite understand the spa issue: usually at spas there are two prices posted (for short and long massages). Was this some sort of prepaid deal? At some point, I'd consider contesting the charge with my credit card company.
They had two prices, 1 for a 60 minute, and 1 for a 90 minute. We paid for the 90 minute. It was at 8:30pm and they closed at 10:00. At 9:25 they were done and tried to rush us out.
Originally Posted by
pinniped
You didn't specify, but it sounds like you were at a JW "resort". This is yet another example of Platinums getting shoddy treatment at properties that Marriott has deemed a "resort". I have come to avoid these kinds of properties whenever possible...and it's causing me to move more and more business to other chains.
Yes, it was listed as a JW Resort and Spa. I am now worried about staying at Marriott Resorts in the future.
Thanks everyone, I am debating writing Mr. Marriott, or filing a complaint with the BBB. That would probably also reach some high up officials. I don't want to the the person who just right up to the president. Either way, I will post the outcome here.