before the deadline I told a friend to cash out for the ES. he finally wants to use some of it called up and Rome Flora is available for the dates he wants, he then tells the CSR he wants to use a cert from the 3 from the ES and after talking to their supervisor came back and said "No can do " its discontinued and you had to have made a res within 2 weeks of getting the Certs , they are now worthless except to redeposit and get your Pts back as long as all the certs werent used

whats up?even the supervisor said theres no way for them to book the Hotel using a ES, he called back but got the same CSR so he hung up .

I thought all we had to do was order the ES before the deadline and then anytime till the ex date we could simply call up and if a Standard Room was available for pts then use the ES instead