Originally Posted by
Boghopper
Not true. Some contractual terms are unreasonable the firms are taking advantage of customers who assume reasonableness. Here there is no commercial reason to have this provision other than a pretext for scamming extra money out of unsuspecting consumers.
A similar issue is taking place with alarm companies that hid an auto renewal clause in their contracts. After your initial two years they renew you for another two years (with cancellation penalties) unless you specifically opt out. It's a scam and they know it, and the BBB and AGs in many states are onto them.
I disagree. The company honoured the terms of the contract. The renter agreed to rent the car from X date and time to Y date and time, and was offered a rate based on those perameters, which the renter agreed to. The renter changed the terms of the contract by brining back either early or late.
Had the renter made the reservation based on the time he/she really wanted, the proper rate (in this case higher) would have popped up and the renter would have had the option of either booking it or finding another rental company. I dont see why Alamo (or any other rental compan for that matter) is made out to be the bad guy, when they honoured their commitment but the renter didnt.