SWAVictor, I just wanted to say that your diligence in chasing down what happened and your willingness to share the details with us is greatly appreciated. I know not all customers are placated when they understand the details of what happened, but I certainly find it much easier to tolerate issues and problems if I know that the company I am doing business with is actively diagnosing, isolating, and fixing the root cause, even if only in multiple phases, some of which are not yet completed.