Hampton is shooting itself in the foot, IMHO by not promulgating a document that everyone can refer to about their guarantee. They may get a few people to stay who wouldn't have otherwise by making the guarantee read the way it does, but people like me who actually read contracts before signing don't like having ambiguities.
In another thread I raised the question of what if you are paying for the room with Hhonors points. Do you get the points back if you are not satisfied? Even though you are not paying for the room with $$$s, you are nonetheless paying for it -- the points have value and thus it is not truly a free room. Hampton should issue a document that clarifies this issue, clarifies how timely a complaint must be, clarifies how and to whom complaints are to be made, clarifies whether only one day can be comped via the guarantee or whether the entire stay can be, clarifies whether you still have to pay for taxes and surcharges, incidentals such as parking, etc.
[This message has been edited by amanuensis (edited 07-09-2002).]