<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by pdhenry:
It's not completely open-ended. I recall fine print (it's not in front of me) that says you have to bring your dissatisfaction to the attention of hotel management and give them a chance to satisfy you. Only then can you claim that they were unable to resolve the issue to your satisfaction and claim the free stay.
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Actually, I once asked a hampton Inn for a copy of their policy (with any restrictions), and all they did was send me a photo copy of a room key which says the same thing as the web site and on every placard in a hotel "if you are not 100% satisfied, we do not expect you to pay"