FlyerTalk Forums - View Single Post - 100% Hampton™ Inn Satisfaction Guarantee: The Definitive Thread
Old Jul 8, 2002 | 7:07 pm
  #8  
stevet954
 
Join Date: Apr 1999
Location: Denver, CO USA
Posts: 19
Hampton Inn 100% Guarantee limitations?

Since the stated guarantee is completely open ended and does not list any restricitons, what is to prevent someone from staying at a Hampton for 5+ nights, and on upon check-out, invoking the 100% guarantee? Isn't this guarantee a contractual obligation that requires only the customers "claim" of satisfacation?

If you stayed 7 nights, and had a bad experience during check-out (attitude, etc), could you not claim that you are less than 100% satisfied, and wouldn't the hotel be legally obligated to not expect you to pay anything based on your satisfaction level?

This is more of a curious question, but isn't Hamptons language dangerously ambiguous? I wonder if this would hold up in court since the customer really has nothing to prove, you cannot disprove your satisfaction percentage...


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