Welcome to FT. How nice to see a new poster using correct English throughout ^

I haven't personally flown Openskies, but know a little about the individual products. Biz Seat is, I gather, more of a premium economy product than Biz Bed, which is business class (despite the 'new' branding to 'Biz' ).

It certainly seems as if the service was somewhat lacking, although not having flown Openskies I don't know whether this is the norm or not.

Once again, welcome to FT and I hope you stick around as your first post was certainly reasoned and sensible rather than the incoherent rant/inane questions which we more often than not get from newbies ^