1. After entering my AGR number, I have to listen to the recording of how many points I have before I can choose any options. It's like calling a credit card company, which insists on telling you your outstanding balance and available credit before proceeding. If that's the information I'm calling about, I'll select that option!

2. When I finally get through to a human being, even though I had to enter my AGR number to reach the human being, I then need to repeat my AGR number, name, address and phone number "for security purposes." I can understand having a protocol to verify my identity, but if they already know my AGR number, because I input it at the start of the call, can't they just ask a simple question like my name or billing zipcode or something like that?

3. Once I've crossed these hurdles, the AGR agent then starts the conversaion by repeating to me again how many AGR points I have. How many times do I need to hear this?

4. If I accidentally call the regular number rather than the S+ number, after I've gone through all of the prompts, waited on hold, and finally reached an agent, when they see I'm S+, they insist on transfering me to the S+ line and I have to start the process all over again.

Just felt like griping about the 30 seconds of my life that are wasted every time I call. I must admit that, beyond these annoyances, I generally have received very good service from the agents.