Join Date: Feb 2000
Location: Menlo Park, CA, USA
Programs: UA 1MM 0P, AA, DL, *wood, Lifetime FPC Plat., IHG, HHD
Posts: 7,173
I only call the 1K line for everything, even though I haven't been 1k in three years. the IVR should route one to the correct CS center, 1p or 2p, but if it doesn't, nobody hands you off to another. NEVER has anyone transferred me to another number.