More Bizarre Tales
I'm beginning to understand how airlines can lose so much money. I personally invest about $100k a year into Oneworld member tickets so it doesn't really do me any good to get mad, just confused on a regular basis, like every time I show up at the airport. I fly LHR-ZRH on fairly often and lately can never get either a D or L seat. I check EF and it shows D9 and L9. Make the call to change to the flight I want, ticket agent says no seats. I refresh EF, and sure enough, no seats. So I say book me in L and put me on waitlist. I get the reply, no L seats and waitlist not allowed. I refresh EF and no seats. Go to BA.com, get mileage ticket for same flight. How can an airline give away a seat, but deny a premium passenger with a paid ticket a seat? Needless to say, every time that's happened, the plane is half full, so I call BA, they return my miles but not the taxes and fees. After hours on the phone with BA, no one seems to want to check the computer programming, so I'll just quit buying that route and get the free tickets from now, pretty good use of otherwise limited worth BA miles.
For the 4th time in the last three weeks, both AA and BA have cancelled my e-tickets, submitted my account for a fraud audit and otherwise blacklisted my assistants from speaking with anyone at the RTW desk again. A few days ago I was flying from DXB-LHR yet again and I checked my account on both AA and BA to see if the change I wanted was there. It was. I arrive at LHR for a long connection. Check my accounts and all flights on two RTW tickets are gone. Walk up to customer service in the biz lounge. She informs me they were cancelled because I missed my flight. No, I'm standing here and here's my boarding pass. Two hours later, no one can figure it out, but they don't reinstate my tickets either. Assistants start making calls......Assistants get banned......costs me $300 to reinstate one ticket........AA admits mistake........Assistant calls back for compensation of some sort.....big mistake (still banned)........tickets get cancelled again, account referred to fraud audit for second time in three weeks.......tickets magically reappear overnight.....no compensation, assistants still banned.
Still no explanation as to why one of the tickets was cancelled. AA blames BA and won't do anything because it's a BA problem, BA blames AA and won't do anything because it's a AA problem. Talked to AA supervisor who put me on hold and then disconnected. These are tickets and routes I've taken dozens of times and can't imagine why the interest in fraud. Interestingly, I've yet to encounter a problem with an award ticket from either airline. So maybe I'll quit buying tickets for the next year or so and just travel on free tickets from now on......People suggest just getting a paper ticket......last paper ticket I had from BA was cancelled too.....just try getting a paper ticket reinstated over the phone...... makes my life a little more interesting than desired and the phone bills are starting to cost more than the air tickets.......my experiences on other alliances, although different, are much worse, so I'm stuck in Oneworld purgatory.